Success! -I called the third time on 6/26 afternoon and was told the appointment is now Monday 7/3. 1. BillMatrix - Help Reference - Fiserv They have record of us asking to have it shut off afterwards and again did not turn it off. You may contact NMAC Customer Service to determine your current balance or you can visit. He also asked me to inspect the area that he just worked on. BillMatrix is a company that Entergy has authorized to help customers pay their Entergy bills using credit, debit or ATM cards and by electronic check. I had no recourse. But the communication skills of the technician were lacking. I know of a few people who were ripped off by Gas Company employees, and Edison as well. G-3310 The representative blamed me for not calling and checking where the technician was. Log In below to see your information. His professionalism and dedication is greatly appreciated. Finally it was shut off when new owners took ownership and so now we supposedly owe hundreds of dollars for their negligence. If you would like to send your concern in writing, please mail the information including your name and account number to. This is thievery disguised as business. Absurd. Why do I need to register for online access before I can pay? They have record of us asking to have it shut off afterwards and again did not turn it off. So Cal Gas is buying gas from Sempra (parent company) at an inflated price and ripping off their customers. BillMatrix Corporation provides outsourced, high-tech alternatives to traditional payment methods. BillMatrix charges a convenience fee of $1.50 for each payment transaction. The man told us to go outside, and wait, as he rifled through her purse, and whatever else. Since this is an emergency case of gas leak, I was connected to an operator, and she informed me that the technician will be at my house within 4 hours time frame. BillMatrix Corp. provides outsourced, high-tech alternatives to traditional payment methods using the latest automated interface technologies. There was a gas odor near my gas meter so I immediately called The Gas company to report it. BillMatrix charges a fee of $5.95 for Visa/Mastercard Check card, electronic check and ATM/Debit card payments. The representative blamed me for not calling and checking where the technician was. I do NOT even know these people they send out, and keys under doormat are easily discovered by anybody at all. HE complained about the plumber and suggested all sorts of things that I should have a plumber come do--and When I said the shut off valve was hard to get to for a homeowner to shut off the gas, he said, well that is for the gas company to use. 4. I called SoCal customer service and they not only didn't have any more info on homes with pools, nor were they the slightest bit interested in even passing that along to whatever SoCal Executive Manager who might be "in charge" of this valuable program!What a total waste of our time, and their money ( all built into our gas rates of course! Look Up Your Account Number | My Account | SoCalGas Ways to Pay Your Bill | SoCalGas A payment is submitted, and then the funds actually come out of your account some unpredictable number of days to weeks later. The representative of socal customer service is. "Duhhhh., no they don't and they don't have any numbers of similar homes that do have pools. Online payments can be made through our secure site or pay anytime anywhere with Pay Pay By Text. We use dedicated people and clever technology to safeguard our platform. I sent 3 emails to SoCalGas. VALENCIA IN HUB TOLD ME I SHOULD WAIT UNTIL 8 PM WHEN TECHICIANS ARE OUT IN THE FIELD. BillMatrix from Fiserv is a single solution for billing and payments that gives your customers secure, convenient payment options. "Ways to Save" Digital Tool Wins "Global Power and Energy Elites 2022 Award" If you have a complaint regarding your payment processing service, please share your concerns by calling: (866) 694-5859. Should you have further questions regarding your account number, NMAC Customer Service is available Monday - Friday between the hours of 8 a.m. to 7 p.m. Central at the numbers below. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. . Look Up Your Account Number To retrieve your account number, please enter the following information of the account holder. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. I used Billmatrix to pay my SoCalGas Bill entered my acct# and paid with my EDD debit card. ENERGY DIVISION RESOLUTION G-3310 - docs.cpuc.ca.gov There was a gas odor near my gas meter so I immediately called The Gas company to report it. I am a new customer, and recently moved into my new home with my wife and kids. Why is there a service fee for checking account payments? Verification can help ensure real people write reviews about real companies. Long wait on the phone. 3. Ripoff Report | BillMatrix complaints, reviews, scams, lawsuits and Billmatrix applied the money to a different acct "probably bogus". Recently, I was moving some money around, as I was in between jobs, and my online payment went through at a time when I didn't have enough funds in the account, so SoCalGas charged me with an insufficient funds fee. They flat out lied. Here are 8 tips for writing great reviews. IFS Customer Service: 800-627-4437 Contact Infiniti Lease Customer Network at 800-887-5155 Monday - Friday from 7am to 6pm Central for end-of-lease questions only : What is my balance owed? My Account is available to residential and most business customers of SoCalGas with online access. When it comes to billing and payments, managing customer expectations while keeping costs under control is a big win for any company. We will route it to the appropriate member of our team and they will respond shortly. entered my acct# and paid with my EDD debit card. The payment information you submit to NMAC using the BillMatrix service is secure. How will the charges appear on my credit card, debit card or bank statement? Meanwhile, I have no gas stove, no hot water for 10 days. I really wish I could contact someone within the company to leave feedback, but I guess this will do. One can do nothing. Active, Closed, Whether an Organization is for profit or non-profit, Auto-generated name of transaction (e.g. How can I access the BillMatrix service? Your inquiry has been successfully submitted. The toll-free customer service line number is 1-800-446-1373. And, yes, I am positive it is entered correctly, twice!Very difficult to reach a human operator. Where do I direct any end-of-lease questions? I have checked every Ring camera within 4 houses surrounding me and they were never here. -The first time I called on 6/22/2023, the lady messed up address and the service person went to a wrong house on 6/22 evening. They told me that I could just use it anyways till then and take the risk. Then the crazy lady employee asks me if I want to leave a key under the doormat?!!! Wow. Yes, NMAC provides phone payment access if you prefer. What are my payment options if I use BillMatrix? Call BIllMatrix's dedicated SDG&E payment line at. He took his time and checked all outlets for leaks. Click the secure information link on your screen to display the security validation information. Also They increase the gas rate a lot on feb 2023 they keep increasing their prices and it is not reasonable! I said so you come shut off the gas if I need it and come back to turn it back on? My apartment was vacant for a month with nothing turned on or running. Register now. 7. From answering with "soon", when I asked what the ETA was to repeating the same thing over when I asked for clarification on what he was going to do, he just was very confusing. With BillMatrix from Fiserv, youll give your customers secure, convenient payment choices while managing your bottom line expenses. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. A pending payment will be posted to your account in real-time. Tuesday, February 14, 2017Ms. They will not move around appointment to help accommodate, they just don't care, you can hear it in every voice you speak to when you call their cs line. I wish I could give them 0 star!The worst company and customer service ever!I am the customer for 3 years and I only had one late payment bc my bank account was frozen and It wasn't my fault, It was just a mistake from my bank. This is thievery disguised as business. Excellent job, he pointed out all the possible problems we could have and how to fix them. Select English or Spanish. I simply tried to pay early with insufficient funds in my account. BillMatrix participates in the GeoTrust Secure Site Program. So Cal Gas has a ridiculously long time frame for appointments, meaning they come out between , say, 9 AM until 8 PM. SoCalGas entered into an agreement with BillMatrix for gas bill payment processing services. The maximum payment amount for Nissan consumers is $2000.00 per payment. Utility Account Number without dashes and spaces Locate your Quick Pay Center Code on your bill. Nor an option to pay with credit. . BillMatrix's and SoCalGas' charges will appear on the bank or credit card Company's bill as two distinct line items. SoCalGas should be facing felony criminal charges! WhatsApp acquired by Facebook). 11. When I contacted SoCalGas they gave me the runaround with phone number that does not answer with a live person. Can a payment be made on a rotary or pulse phone? The representative of socal customer service is. Called about smelling gas at the meter. You can also schedule one-time or automatic payments and bill alerts. When asking for safety check on an essential appliance that was deemed potentially hazardous, I was told I would have to wait for at least 3 weeks to have it checked. They told me that I could just use it anyways till then and take the risk. solution for your business? Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. -The first time I called on 6/22/2023, the lady messed up address and the service person went to a wrong house on 6/22 evening. BillMatrix is frequently asked the following questions regarding payments using this system: BillMatrix is a third-party payment service provider for businesses across the United States. We've had PG&E for years, not realizing that PG&E doesn't provide gas on this side of town I called SoCalGas to start service, we are moved in for about a month and our gas was turned off. They flat out lied. After showing him the area where my gas meter is, Najeeb fixed the problem quickly. Also They increase the gas rate a lot on feb 2023 they keep increasing their prices and it is not reasonable! It is extremely frustrating to get hit with a fee from a company which has a monopoly. How Do I File a Complaint with BillMatrix? Being charged over $5 per therm for natural gas, going to turn off and put my lock on meter. The bank places a pending authorization on funds because they believe the funds will be sought for collection. I said so you come shut off the gas if I need it and come back to turn it back on? Charges will appear on the customer's credit/debit card or bank statements as two distinct line items, one with SoCalGas' charges and one with BillMatrix's name and the agreed upon transaction fee for making a card payment. She just referred me to her supervisor. Here are 8 tips for writing great reviews. Recently, I was moving some money around, as I was in between jobs, and my online payment went through at a time when I didn't have enough funds in the account, so SoCalGas charged me with an insufficient funds fee. 5. I simply tried to pay early with insufficient funds in my account. So Cal Gas technician never showed up to turn my gas back on after a minor repair. Do the comparison numbers include that crucial gas useage??? At . I CALLED TO GET INFORMATION ABOUT THE HOME ENERGY UPDATE I RECEIVED THAT COMPARES OUR GAS USEAGE TO THAT OF A "COMPARABLE HOME".Mine was more than twice the "comparable" and I wanted to learn why.The first question I asked was " I have a swimming pool with a gas heater, just as tens of thousands of your California customers do. For information about other solutions, use theContact Us Page. He also informed me that he did thoroughly check the WHOLE house to make sure there was no leak anywhere. Overview When it comes to billing and payments, managing customer expectations while keeping costs under control is a big win for any company. BillMatrix submits your payment information for settlement by 6 p.m. Central time, Monday through Friday. Consumers want choice and convenience in bill pay. TECHNICIAN LEFT BEFORE JOB WAS COMPLETE AND I WAS TOLD THAT I HAD TO WAIT FOR RETURN WITH NO - NO EXPECTATION OF RETURN FOR COMPLETION. Verification can help ensure real people write reviews about real companies. To pay by phone with a debit or credit card. In addition to HITRUST, we are assessed annually against NACHA, SSAE18 and PCI Controls. BillMatrix participates in the GeoTrust Secure Site Program. 2023 Trustpilot A/S. Log In to My Account | My Account | SoCalGas