Jocelyn Orellana, Consumers Self Help CenterOffice ofPatients Rights A A A Patients' Rights Office The Patients' Rights Office was created in response to California legislation requiring each county mental health director to appoint patients' rights advocates to protect and further the Constitutional and statutory rights of mental health care recipients. Michael Kelley Unit Manager Esq Phone: (916) 443-3232 Patients Rights Office Nick Johnson lhouser@consumersselfhelp.org 1501 Capitol Avenue, MS2706/P.O. Lucerne, CA 95458 However, you do not have the right to demand inappropriate or medically unnecessary treatment or services. Auburn, CA 95603 flarson@sonic.net Phone: (530) 822-7327 Email:alisonb@lawfoundation.org 2005 Evergreen Street, Ste 1200 Toll Free (800) 318-8212 Fax 707-441-3714 Childrens Hospital Los Angeles believes that patients and families have rights and responsibilities based on the values of respect, service, excellence, knowledge and teamwork. P.O. 720 Richmond Road Peer Mentor:Sarah Hersh Email: Onyekwere Anyanwu oanyanwu@dmh.lacounty.gov Emmanuel Asante easante@dmh.lacounty.gov 24111 Email: Willie.Brister@va.gov Care we provide at VA Greater Los Angeles health care Our patient advocates work hard to make sure you receive the best possible care. Vanessa Sanchez vanessas@cchea.org Toll Free (800) 668-4240 550 S. Vermont Avenue, 6th Floor Box 85524 SLT Crisis (530) 544-2219, Stan Lum, Supervising Patients' Rights Advocate Sacramento, CA 95811 Enrique DeJesusedejesus@dmh.lacounty.gov Deborah Millerdmiller@dmh.lacounty.gov Kaiser (Homebound Senior Outreach Project): Jessica Roadman, Consumer Center for Health Education & Advocacy Phone: (650) 341-1889 Patient Relations; Patient Rights & Responsibilities; Remote Access to Health Care; Transportation & Lodging; Visiting Hours & Guidelines; Records & Billing . Phone: (530) 458-0530 Confidential treatment of all communications and records pertaining to your care and stay in the hospital. County Crisis Intervention (24 Hours): Toll Free (800) 991-5272, Kings County Behavioral Be free from restraints and seclusion of any form as used as a means of coercion, discipline, convenience, or retaliation by staff. Produced by Rob Szypko , Rachel Quester , Alex Stern and . All patients' rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf. jorellana@consumersselfhelp.org, 1340 Arnold Drive, Ste. Bakersfield, CA 93302 San Diego, CA 92186-5524 Phone: (707) 268-2990 2022 Legislation Affecting Persons with Disabilities, http://www.dhcs.ca.gov/services/pages/cmhpc_contact_us.aspx, www.cdph.ca.gov/programs/lnc/pages/lnccontact.aspx, http://www.dhcs.ca.gov/services/Pages/Office-of-Patients-Rights.aspx. Be informed by the physician, or a delegate of the physician, of continuing health care requirements following discharge from the hospital. Phone: (209) 223-6412 Email:nlamica@co.lassen.ca.us, Tiffany Armstrong, Behavioral Health Director, 555 Hospital Lane breannah@jfssd.org County Crisis Intervention (24 Hours): (760) 873-6533 (559) 935-7118 Fax, Brian Hollander Supervising Advocate Specialist Phone: (707) 565-4850 Written permission shall be obtained before medical records are made available to anyone not directly concerned with your care, except as otherwise may be required or permitted by law. Oxnard, CA 93036 Fax: (213) 213-8001, San Diego Legal Advocacy Unit Staff Attorneys: Megan Wheelehan, Camille Nguyen nfischer@co.shasta.ca.us, P.O. Email:melocher@co.mendocino.ca.us, Jenine Miller, BH and Recovery Services Director, 1120 S. Dora Street 1357 W. Shaw Avenue, Ste. 405 W. Fifth Street, Ste. Box 2619 Be considerate and respectful of the rights and property of other patients, visitors, families and hospital staff and assist in the control of noise, smoking and the number of visitors. Willows, CA 95988 Email:george@advocacy-inc.org Alpine County Behavioral Health Services, 75 C Diamond Valley Road County Crisis Intervention (24 Hours): (442) 265-1525 Phone: (916) 333-3800 400 Fax: (916) 263-7857 4258 Telegraph Road Phone: (530) 694-1816 Fax: (951) 358-4513 Manuel Campos, Patients' Rights Advocate Laurie Lockhart, Patients' Rights Advocate Kathy Kalem, Associate Patients' Rights Advocate 10333 El Camino Real, Residence 8 P.O. Kathy Kalem, Associate Patients' Rights Advocate, 10333 El Camino Real, Residence 8 If you have a medical or psychiatric emergency, call 911. The MHSA requires that each county mental health program shall prepare and submit a three-year plan which shall be updated at least annually and approved by the California Department of Mental Health after review and comment by the Oversight and Accountability Commission. Hospitals and other health care facilities often have a "bill of rights" for patients. Eva McRae Los Angeles Department of Mental Health Outpatient Services Sally Mitchell Basic information may be released to the public, unless specifically prohibited in writing by you. Charmaine Turnerceturner@dmh.lacounty.gov County Crisis Intervention (24 Hours): Toll Free (888) 743-1478, Mike Phillips, Esq., Senior Director of Patient Advocacy and Housing Services mgonzalez@mhaoc.org Ontario Office 3602 Inland Empire Blvd Suite C-110 . Phone: (831) 454-4515 Provides Residential Advocacy Patients Rights Advocates, along with the State of California Community Care Licensing and the Ombudsman, investigate complaints about licensed board and cares and unlicensed residential facilities where consumers live. 5274 Scotts Valley Drive, Ste. ENSURING PATIENTS RIGHTS Medicaid Managed Care Requirements: Patient Materials and 42 CFR Part 438 August 3, 2017 Los Angeles County Department of Public Health Substance Abuse Prevention and Control (SAPC) RESOURCES . San Diego, CA 92123, Phone: (619) 282-1134 Toll Free (800) 479-2233 Sacramento, CA 95816 Fax: (707) 476-4049 323-660-2450, 2023 Childrens Hospital Los Angeles is a 501(c)(3) organization. mara.gonzalez2@co.kings.ca.us, 1400 W. Lacey Boulevard Senior Health Attorneys: Jack Dailey Fax: (530) 470-2459 Formulate advance directives. Email:bworkman@tularehhsa.org Email:Samuel.jain@lawfoundation.org 900 Veterans Blvd., #330 July 3, 2023. P.O. The booking . E-Fax: (916) 504-5811, Email Address: coprinforequest@disabilityrightsca.org, Manuel Campos, Supervising Advocate Specialist Bobbie Harrison, Patients Rights Advocate, 10354 Argonaut Lane smitchell@dbh.sbcounty.gov You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. thenry@consumersselfhelp.org Mental Health Plan Beneficiary Handbooks (Updated March 2023), Grievance and Appeal Forms and Procedures, Patients Rights Office Contact Information, Mailing Address: Rocio Ramirez, Patients RightsAdvocate, Office of Patients' Rights Stanislaus County Behavioral Health Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care. Dara Heffler, Ramisi Sukumu San Luis Obispo, CA 93401 Toll Free (800) 654-3937, Marcy Reese, PHN, Patients' Rights Advocate, Glenn County Public Health CTMendez@ruhealth.org Our peaceful, tree-filled campus is about 15 miles southeast of downtown Los Angeles and not far from major freeways. Jackie Shepherd, Patients Rights Advocate Sign up to receive our monthly newsletter, latest news, events and stories delivered right to your inbox. Toll Free (888) 849-5728, Claudia Quintanilla,Patients' Rights Advocate, Imperial County Behavioral Health Represents Consumers at Inpatient Psychiatric HospitalsPatients Rights Advocates travel to psychiatric hospitals throughout Los Angeles County and represent patients who are involuntarily detained. Box 7549 (mailing) Theodore Cannadytcannady@dmh.lacounty.gov Toll Free (800) 817-5292 Diamond Springs, CA 95619 Email:calvariop@co.monterey.ca.us, 1270 Natividad Road Michelle Gonzalez Ren Strong, Patients' Rights Advocate, El Dorado County Mental Health County Crisis Intervention (24 Hours): Toll Free (800) 842-8979, Mary Kashani, Patients' Rights Advocate (562) 929-3131Fax, Erica Edwards, Supervising Advocate Specialist Yessica Sandoval yessicas@cchea.org Patients Rights Email:Marinpra@mhaac.org, 20 N. San Pedro, Suite 2028 Los Angeles 5250 Hearings Attorneys Experienced Mental Health Advocates on Your Side. Phone: (530) 666-8516 Responds to Inpatient and Outpatient Psychiatric Grievances and Complaints Patients Rights Advocates investigate and respond to grievances and complaints about inpatient and outpatient mental health providers. E-Fax:(916) 678-5394 Email:Nicole.ebrahimi-nuyken@edcgov.us Cecilia Garcia, LCSW Provide accurate and complete information about your childs health. County Crisis Intervention (24 Hours): Toll Free (800) 746-8181 or (707) 576-8181, Teresa Alvarez, Patients' Rights Advocate Website:www.aging.ca.gov/programs/obudsman.asp, P.O. Christine Phamcpham@dmh.lacounty.gov Toll Free (800) 757-7898 Matthew Ulm, Administrative and AOD Director, 3666 I St You have the right to leave the health facility even against the advice of members of the medical staff, to the extent permitted by law. Los Angeles County Department Of Mental Health - Patients' Rights Office. sodom@co.kern.ca.us Reginald Patterson Fax: (805) 781-1273 Layla Ardelean Grass Valley Ca 95949 Advocates for Minors Rights Patients Rights Advocates specialize in minors rights and parental rights/responsibilities. 1831 K Street Olivia Moran, Patients Rights Advocate, Anthony Vartan, Behavioral Health Director, 1212 North California Street Patient Rights and Responsibilities - Health Services Los Angeles County Los Angeles 5250 Hearings Attorneys - Los Angeles Criminal Defense Attorney Fax: (530) 934-6463 Laura Nicoletti You have the right to be told the reason for the presence of any individual. Fax: (530) 822-9417, County Crisis Intervention (24 Hours): (530) 673-8255 or Toll free (888) 923-3800, Samuel Jain, CAMHPRA Evelyn Hernandezehernandez@dmh.lacounty.gov What is involuntary treatment? What types of holds exist? - Los Angeles Fax: (831) 424-9808 Email:mstanton@consumerselfhelp.orgbbanks@consumersselfhelp.org However, a health facility may establish reasonable restrictions upon visitation, including restrictions upon the hours of visitation and number of visitors. Health Services does not share information about patients to immigration or law enforcement officials. Mellony Torres, Patients Rights Advocate, 3666 I St Fax: (415) 499-3791 Fancher Larson, Sr. Summary of LPS Patients' Rights. Los Angeles, CA 90027 Phone: (916) 445-9555 Phone: (707) 553-5506(707) 553-5407(530) 553-5592 Hanford, CA 93230 Phone: (510) 267-1200Fax: (510) 267-1201, Fresno Satellite Office Phone: (209) 223-1956 Kim May kimm@cchea.org Website:http://ag.ca.gov/bmfea/index.php, P.O. Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Sheryl Abbeduto Toll Free (800)734-2504 (Local only), Email Addresses: Receive information about your health status, course of treatment and prospects for recovery in terms you can understand. You have the right to respect for your cultural, psychosocial, spiritual, and personal values, beliefs, and preferences. Sacramento, CA 95811 Phone: (760) 873-6533 Email:jward@co.shasta.ca.us Phone: (916) 552-8700 Your Personal Information is Safe With Us Know the name of the licensed health care practitioner acting within the scope of his or her professional licensure who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you. Garrett Stipe Patients Rights Advocate, 24511 West Jayne Avenue Email:beverlywagner@gmail.com, Stacy Sphar, RN, BSN, PHN, Interim Director of Health Services Acting Director of Modoc County Local Mental Health Services, 441 North Main Street A right to dignity, privacy, and humane care. 4 Oakland, CA 94608 Patrick Newman 1350 Arnold Drive, Ste 203 The Advocate prepares consumers for their certification review hearings. Fatemeh Safavifsafavi@dmh.lacounty.gov 726 1831 K Street Provide information for processing hospital and physician bills (you are ultimately responsible for your childs hospital expenses). Crescent City, CA 95531 San Bernardino, CA 92415 Phone: (805) 781-4738 For information about our work on state bills and budget call: Public Policy Frank SmithWaters, Director Marshall Gonzalo Congratulations to the winners of this years National Association of Counties (NACo) awards. Oakland, CA 94608 County Crisis Intervention (24-hours) (530) 623-5708 or Toll Free (888) 624-5820, Brenda Workman, Patients Rights Advocate Jeremy Sanquist, San Bernardino County Patients' Rights Office They have been proven to be effective for more than 200 years. Tanya Alvarenga Fax: (805) 681-5262 Dawn Boland, Patients Rights Advocate, 520 East Tulare Avenue Patients' Rights Advocate: Phone: (661) 868-6600 All patients rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf. County Crisis Intervention (24 Hours): (888) 868-1649, Kay Kizer-Waldo, Patients' Rights Advocate Phones: Administrative (213) 738-2524, Patient line - Inpatient/Outpatient Service/Intake (213) 738-4888, Service/Intake (800) 700-9996. A Increase font size. They have been proven to be effective for more than 200 years. Phone: (707) 274-9101 Eric Moss, Patients' Rights Advocate Toll Free (800) 236-9747 Phone: (916) 263-7800 General email:info@smithwatersgroup.com, Deputy Director (vacant) Phone: (559) 600-9180 A, Email:acpra@mhaac.org, Steven Grolnic-McClurg, Mental Health Director, 2640 Martin Luther King Jr. Monique Garcia Medicare Part D & IHAP Project:Project Specialist, Kristi Evans Patients' Rights The California Department of Health Care Services (DHCS) is required to ensure that mental health laws, regulations, and policies for the rights of mental health service recipients are observed in licensed mental health facilities. Fax: (707) 421-6619 350 South Bixel Street, Suite 290 Fax: (213) 386-1297 The method of that consideration will comply with federal law and be disclosed in the health facilitys policy on visitation. Griselda Alvarez Office Manager Santa Barbara, CA 93110 Phone: (530) 283-6307 COVID-19 Recovery Clinic - Los Angeles, CA | Cedars-Sinai Sacramento, CA 95816 Email:mreese@countyofglenn.net, Amy Lindsey, Mental Health Director & ADP Admin, 242 N. Villa Ave. Be informed by the physician, or delegate of the physician, of continuing health care requirements and options following discharge from the health facility. Jelly Betancourt,Patients Rights Advocate The Patients Rights Office was created in response to California legislation requiring each county mental health director to appoint patients rights advocates to protect and further the Constitutional and statutory rights of mental health care recipients. If you are 18 years or older and capable of making your own medical decision, you can make an Advance Directive (a plan for how your health care will be administered if you become too sick to make your own decisions). Patients Rights Advocates County Crisis Intervention (24 Hours): Toll Free (800) 706-7500, Meghan Stanton, Executive Director 8804 Balboa Avenue Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. Walter Servius, Patients' Rights Advocacy Program PDF Patients' Rights Advocacy Directory California Office of Patients Consumer Advocates: Alameda County Behavioral Care Services, 2000 Embarcadero Cove, Suite 400 Phone: (559) 673-3508 Fax: (530) 993-6759 Receive care in a safe setting, free from mental, physical, sexual, or verbal abuse and neglect, exploitation or harassment. Norma Adame Web Page:www.solanocounty.com, Sandra Sinz, Interim Behavioral Health Director, 275 Beck Avenue, MS 5-250 Salinas, CA 93906 Riverside, CA 92513 Fax: (707) 472-2306 Chico, CA 95926 Toll Free: (800) 700-9996 Ernesto Chavez, a patient at MLK Community Hospital, is transferred to Keck Hospital. They offer help with: Patient concerns with the care team Advocating for patient and family rights Sacramento, CA 95816 Phone: (530) 225-5506 Fax: (916) 928-2267 PDF GRIEVANCE & APPEAL HOW TO OBTAIN SERVICES PROCEDURES Notice of Action Madera, CA 93638 200 Jacqueline Perezjperez@dmh.lacounty.gov christine@mhaac.org Fax: (559) 737-4572 10 Alex Velazquezavelazquez@dmh.lacounty.gov Fax: (530) 918-7211 Los Angeles Office 350 South Bixel Street, Suite 290 Los Angeles CA 90017 1-213-213-8000 Fax 1-213-213-8001. 567 West Shaw, Suite C-3 Phone: (530) 470-2722 kreeves@sonic.net, Irene Sung, MD, Acting Director BH Services, 1380 Howard Street, 5th Floor Share: 510 S. Vermont Ave., 21st Fl. 1747 North Market Boulevard, Suite 150 avyc@jfssd.org San Francisco, CA 94104 Phone: (805) 981-6830 Patrick Newman, 95460th Street, Ste. Toll Free (866) 908-4375 Phone: (415) 255-3400 Accessing Materials Salinas, CA 93906 Michelle Kohler michellek@cchea.org mikep@jfssd.org Fax: (661) 868-6666 Toll free 800-633-2322 Phone: (442) 265-1525 Fax: (619) 239-7906, Legislation & Public Information Toll Free (877) 218-5228 Oakland, CA 94606 Respect the rights of other patients and hospital personnel. Washington, DC 20005-5002 Health Services does not share information about patients to immigration or law enforcement officials. The . Email:claudiaquintanilla@co.imperial.ca.us, Leticia Plancarte-Garcia, MSW, MPA, Interim Behavioral Health Director, 202 North 8th Street Phone: (209) 381-6876 Toll Free (800) 722-0432 Callum Hancock, Patients Rights Advocate Phone: (559) 584-6951 Fax: (831) 454-4663 Michelle Kohler County Crisis Intervention (24) Toll Free (800) 507-3530, Humboldt County Mental Health Services Our staff and health care teams are dedicated to making sure that you and your family are safe, involved, respected and cared for. A Reset font size. El Centro, CA 92243 Suite S200 Caitlin Woodruff, Patient Advocate Lead Sacramento, CA 95815 Fax: (559) 589-6916 137 North Cottonwood Street, Suite 2500 Website:www.lacounty.gov View Details. Phone: (209) 533-6245 4650 Sunset Blvd. Merced, CA 95341 Andrew Fox, Patient Advocate Miriam Cuperman Box 7549 jorrostieta@dbh.sbcounty.gov Miriam Kamaumkamau@dmh.lacounty.gov Felicia Boldenfbolden@dmh.lacounty.gov If you want to file a grievance with this health facility, you may do so by writing or by calling the Patient Relations Department/Patient Advocate. ccortright@consumersselp.org Advocates also represent consumers at medication capacity hearings (Riese hearings). 3026 Considerate and respectful care, and to be made comfortable. 1111 Sixth Ave., Suite 200 Phone: (951) 358-4600 Fax: (619) 581-5081 Fax: (760) 924-1741 The complaints can come from consumers, family, friends, and even staff. Phone: (530) 934-6588 Ana Miranda anam@cchea.org Fax: (530) 527-4365 Narumon Khathong Meli Llamas Email:Andrea@mhaac.org San Francisco, CA 94103 Bill SmithWaters, Program Director Tishara Jack vbrand@consumersselfhelp.org E-Fax:1-916-678-5395, (909) 425-7000Phone Toll Free:(866) 438-1125(Client Line), (707) 253-5000Phone Fax: (559) 476-2001, Los Angeles Legal Advocacy Unit (805) 468-2000 Phone The written response will contain the name of a person to . Phone: (630) 792-5800 Box 1288 (mailing) matthew@mhaac.org, David Young, Phd, MPH, Behavioral Health Director, 225 37thAvenue, Suite 320 Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to Los Angeles Community Hospital. Special Litigation Section Jackie Shepherd, Patients Rights Advocate